Unit of competency
Modification History
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Release |
Comment |
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1 |
Replaces equivalent unit FPICOR2202B Communicate and interact effectively in the workplace, which was first released with FPI11 Forest and Forest Products Training Package Version 1. This is the first release of this unit in the new standards format. |
Application
This unit of competency describes the outcomes required to communicate and interact effectively with other workers, including, gathering, conveying and receiving information through verbal and written interactions and participating in workplace communications.
The unit applies to those whose job roles include communicating and interacting in the workplace, including a forest environment, saw mill, wood chip mill, veneer mill, board/plywood mill, timber treatment plant, downstream processing of timber, forest products factory, forest products sales and service, horticultural, domestic, local council, emergency services environment.
No licensing, legislative, regulatory, or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Unit Sector
Forest Growing and Management
Harvesting and Haulage
Sawmilling and Processing
Timber Manufactured Products
Timber Merchandising
Wood Panel Products
Timber Truss and Frame Design and Manufacture
Elements and Performance Criteria
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ELEMENTS |
PERFORMANCE CRITERIA |
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Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
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1. Plan and prepare for workplace communication |
1.1 Identify and follow site, legal and organisational requirements relevant to communicating in the workplace. 1.2 Identify modes of communication relevant to job task. 1.3 Access communication equipment and systems relevant to the work site. 1.4 Identify codes of practice and relevant guidelines for effective workplace communication. |
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2. Carry out oral communication |
2.1 Listen to and follow verbal instructions. 2.2 Speak clearly and clarify information using questions. 2.3 Engage in and maintain verbal communication with others to assist flow of work activities. 2.4 Take, confirm and pass on messages. 2.5 Use communication equipment effectively. 2.6 Participate in simple meeting processes, following agreed procedures. |
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3. Carry out visual and aural communication |
3.1 Read and respond to workplace signs. 3.2 Use hand signals effectively, in line with organisational requirements. 3.3 Listen and respond to aural signals. |
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4. Complete written documentation |
4.1 Complete workplace documents clearly and accurately. 4.2 Use approved forms, formats and technology, to record and report information. |
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5. Maintain work relationships |
5.1 Communicate cooperatively and effectively with others. 5.2 Share relevant workplace information with co-workers. 5.3 Provide assistance to and seek assistance from co-workers to achieve work goal. 5.4 Respect individual, social and cultural differences. 5.5 Clarify contradictions and uncertainties to ensure effective communications and productive relationships. |
Foundation Skills
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This section describes those core and employment skills that are essential to performance and are not explicit in the performance criteria. |
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Learning skills to: |
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Problem solving skills to: |
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Range of Conditions
Not Applicable
Unit Mapping Information
FPICOR2202B Communicate and interact effectively in the workplace
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=0d96fe23-5747-4c01-9d6f-3509ff8d3d47
